Shipping & Returns

Terms and conditions for accepting returns: -

  1. The product must be returned with the original packaging, sealed, and unused.
  2. The shoes must be returned with the original box, tags and unused.
  3. If the product has been used or the original seal was removed, then the product is not eligible for a refund.
  4. Only the products covered in point (1 & 2) will be considered for return.

Exchange window: -

  1. TennisShop.ae offers an exchange window of seven (7) days from the date of receipt of the purchase. (ONE TIME ONLY)
  2. TennisShop.ae offers an exchange window of three (3) days on promotional/offers products from the date of receipt of the purchase. (ONE TIME ONLY)
  3. If the product has been used or the original seal was removed, then the product is not eligible for an exchange.

Return window: -

  1. TennisShop.ae offers a return window of seven (7) days from the date of receipt of the purchase.
  2. TennisShop.ae offers a return window of three (3) days on promotional/offers products from the date of receipt of the purchase.

Process upon receiving return request:-

  1. It may take up to three (3) days based on your location for a product to reach us once you return it.
  2. Once the item reaches our fulfilment centre, allow for up to two (2) business days to inspect and quality check your returned product.
  3. After the return is processed, it may take up to seven (7) to ten (10) business days for the refund to get credited to your credit card or bank account.

Your refund is subject to the condition of the returned product.

General conditions applicable to all returns:-

  1. TennisShop.ae shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return.
  2. Please reach out to TennisShop.ae Customer Service if you have any questions with a returned item.

Frequently Asked Questions for Return/Refunds:-

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How does TennisShop.ae handle refunds after returning the item?

After TennisShop.ae collects the item from you, it undergoes a thorough inspection. Once it passes Quality Check, the refund is initiated to the original payment source as follows:

The refund source table is given below:-

Payment Method             Refund Source

Credit Card/Debit Card   Credit Card/Debit Card

BNPL (Tabby/Tamara)     BNPL (Tabby/Tamara)

Cash on Delivery               Bank Account

What happens when a payment is made using a credit or debit card?

An automatic transfer to your source account will occur within fourteen-twenty one (14-21) business days, depending on your bank.

What if I paid with cash?

Cash payments will be credited to your bank account. TennisShop.ae will contact the customer once the return passed the Quality Check for bank details. It can take up to fourteen (14) to twenty one (21) business days to reflect the refund in your bank account.

I used a Buy Now Pay Later option like Tabby or Tamara. When can I expect the refund?

For Buy Now Pay Later (BNPL) payments, the refund will be reflected in your customer account within fourteen (14) to twenty-one (21) days depending on your BNPL partner.

Will I get a complete refund if the item is returned if I have paid for the order using the 'Credit Card EMI' payment option?

Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the order is returned.

However, banks may charge some refund or pre-closure charges. Please check with your respective bank for their policy for cancellations, refunds, and pre-closures.

Can I get a refund for the item through any other mode if I have paid using the 'Credit Card EMI' payment option?

No, the refund for an order placed using the 'Credit Card EMI' payment mode can only be done to the credit card from which the payment was made.

Also, the shipping fee and Cod fee are non-refundable once the item is delivered to you.

Note: Once the refund is issued, we are unable to change the refund method.