Shipping  Policy

DELIVERY OF YOUR ORDER

  1. General Information

All orders are subject to product availability. If an item is not in the stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. – All orders are subject to stock availability. If any item is not available in the stock at the time of purchase, will be notified and a refund will be processed upon customers confirmation.

Delayed Shipping Policy 

  • Technical or weather conditions may delay the expected delivery time.
  • Tennisshop.ae reserve rights to delivery after extra 48 hours of given delivery date due to any movement of warehousing, Unexpected incident in facility or software or manpower.
  • Customer will be informed and delivery will be provided as long as the product is safely available

 

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in [the drop down]. [We also accept orders from international customers who are shipping to addresses in [the drop down] only. Any shipments outside of [the drop down] are not available at this time. – Both International and domestic serviceable area list shared already

 

  1. Delivery Time

Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 24-48 hours in UAE and 4-7 Business days outside UAE from the date of your order. Business day means Saturday to Thursday, except holidays.

Please note we do not ship on [Fridays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

  1. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.] –

 

Delivery : Office Address- 09:00 AM to 05:00 PM ; Home Address – 09:00 AM to 06:00 PM

Call Before delivery
Direct Delivery
Cash on Delivery (Only in DUBAI)

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Shipping charges can be passed any stage of purchase via FFC API .

Sales Tax is charged according to the province or territory to which the item is shipped.- Duties and Taxes will be charged extra according to the province or territory to which the item is shipped.

 

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [ [email protected] (That can be mentioned, in 24 hours from the delivery)].

 

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

 

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